Shipping policy

SHIPPING POLICY

We currently ship to addresses within the United States only.

PROCESSING TIME

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

You will receive a shipment confirmation email with tracking information once your order ships.

SHIPPING METHODS AND TIMES

We ship from fulfillment centers located in the United States. Delivery times are estimates and begin from the date of the order.

- Free standard shipping on all orders (5-7 business days from order to delivery)

We use USPS, UPS, and FedEx depending on the destination and product size.

SHIPPING RATES

Standard shipping is free on all orders within the United States. No minimum purchase required.

ORDER TRACKING

A tracking number will be sent to your email once the order ships. You can also track your order anytime from our Track Your Order page.

DELIVERY ISSUES

LOST PACKAGES: If your tracking shows "delivered" but you cannot locate the package, please check with neighbors and contact the carrier. If the package cannot be located, email support@liftbase.store within 7 days of the delivery date and we will help investigate.

DAMAGED IN TRANSIT: See our Refund Policy for damaged item procedures.

INCORRECT ADDRESS: We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping address before placing your order.

INTERNATIONAL SHIPPING

We do not currently ship outside the United States.

CUSTOMS DUTIES AND TAXES

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

CONTACT

Questions about shipping? Email us at support@liftbase.store.

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